Delivery, Returns & Refunds

How we get your comics to you, and what to do if you need to cancel or return an order.

UK delivery

Eligible UK orders of £15 or more after discounts qualify for free shipping. Other available delivery options and charges are shown at checkout. The £15 offer does not apply to international delivery.

All comics are supplied bagged and boarded. We pack orders to protect them in transit. You can request no complimentary gifts using the optional checkout box.

For in-stock orders placed before midday (UK time), we usually dispatch the same working day. Orders placed after midday are usually dispatched the next working day. We do not post at weekends. These are usual dispatch aims, not guaranteed arrival dates. If an item has a different lead time, its listing or our agreed arrangements apply.

Tracked 24 and Tracked 48 are service names, not a promise that every order will arrive within 24 or 48 hours of purchase. Pre-order timing depends on the release information shown in the listing; we will contact you about material changes affecting your order. Local pickup, where offered, is from Comic Moon HQ by arrangement.

International delivery

Automatic checkout delivery is available for eligible one-off parcels to Canada, Australia, New Zealand and 25 EU countries using Royal Mail International Tracked, up to an estimated packed weight of 2kg. Charges include a £1.50 packing/collection allowance. Eligible higher-value parcels include the applicable extended-compensation charge.

Heavy, oversized, fragile, subscription and other unsuitable orders need an individual quote. Germany and Luxembourg require a quote while a prepaid-customs service is arranged. USA and other unsupported destinations are not currently enabled for delivery checkout; email info@comicmoon.com to discuss an enquiry before ordering.

Postage is shown before payment. Import taxes, customs duties and destination handling charges may be payable by the recipient in addition to checkout postage. Customs processing can affect arrival times. Please ask before ordering if you are unsure about delivery or destination charges.

Cancelling an order because you changed your mind

For eligible online purchases of physical goods, tell us you wish to cancel within 14 days after receiving them. You then have a further 14 days to send them back. You do not need to give a reason. Email info@comicmoon.com with your order number and the items you wish to return.

Please email us for return instructions and confirmation of the appropriate return address before posting. Please pack items securely and keep evidence of posting. You pay the direct cost of a change-of-mind return unless we agree otherwise. Asking for return instructions does not extend your deadline, and your cancellation does not depend on obtaining our prior approval.

We refund eligible returned goods and standard outbound delivery where required. If you chose a more expensive delivery method, the additional cost is not normally refundable for a change-of-mind cancellation. We may deduct for diminished value caused by handling beyond what is reasonably needed to inspect the goods.

Refunds go to the original payment method, normally within 14 days of receiving the goods back or evidence that you sent them back, whichever is earlier. We do not apply a blanket exclusion of change-of-mind returns to all comics.

Faulty, damaged, incorrect or misdescribed items

Email us with your order number and a description of the problem. Photographs can help us investigate damage, but do not replace your statutory rights. We will explain the appropriate remedy and arrange or cover reasonable return costs where required. The change-of-mind conditions above do not restrict your rights where goods are faulty or misdescribed.

Memberships and recurring orders

You can cancel future membership renewals at any time, with no minimum term. Use My Account where the cancellation option is available, or email info@comicmoon.com before the next payment is due. We will confirm email cancellation requests. Cancelling stops future renewals; it does not automatically refund a payment already taken or an order already dispatched. Your statutory cancellation and refund rights remain unaffected. Cancelling future renewals is separate from any statutory right to cancel the initial contract or return goods already supplied. Contact us promptly about a payment already taken or parcel already dispatched, so we can explain the applicable return or refund options. See our Terms & Conditions.

Optional cancellation form

Send this information by email to info@comicmoon.com or in writing to Comic Moon HQ. You may instead use any other clear statement of cancellation.

To Comic Moon, 28 Brookside Business Park, Cold Meece, Eccleshall, Staffordshire, ST15 0RZ; info@comicmoon.com:

I/We hereby give notice that I/we cancel my/our contract of sale of the following goods: __________

Ordered on / received on: __________
Name of consumer(s): __________
Address of consumer(s): __________
Date: __________
Signature of consumer(s), only if sending on paper: __________

This policy does not affect your statutory rights.

Last updated: 23 October 2026.

EU delivery

Royal Mail International Tracked delivery is available at checkout for eligible one-off parcels up to 2kg to 25 EU countries. Charges depend on destination and estimated packed weight and include a £1.50 packing allowance. Import VAT, customs duties and destination carrier handling fees are not included in our postage charge and are payable by the recipient on arrival. Delivery times are estimates and customs processing can cause delays.

Germany and Luxembourg require a delivery quote while we arrange a suitable prepaid-customs service. Heavier parcels, subscriptions, fragile or oversized items, and certain overseas territories also require a quote. Please contact info@comicmoon.com with the items and destination before ordering.